What forms of payment do you accept? TOP
We accept VISA, Mastercard, Discover and American
Express on our online shopping cart with a secure server through
PayPal. If you prefer to pay through a money order or check, please
call us at 720-988-3725 to place your order. We can also accept credit card orders over the phone. Please keep in mind that
we are in Colorado (MST) when placing your call. Your order will ship
upon receipt of payment. What is your shipping policy? TOP
In-stock orders will
usually be shipped the next business day. Occasionally, there may be a
reason to delay shipping your order (backorders, temporarily
out-of-stock items). If an item is out-of-stock, we will contact you
for further instructions. You should receive your order within 3-7
business days depending on your delivery choice, but please allow up to
14 days for delivery. Within three days of placing your order, if you
have not received an email stating we have shipped your package please
email us. Chances are we have been trying to contact you for
clarification on your order. Please call 720-988-3725 or contact us
for information on rush delivery. All orders that qualify for free shipping will be shipped USPS
Parcel Post or in the most cost effective manner. Insurance is
available for an additional fee. We are not responsible for lost
packages. Please ensure that you have a safe place for the carrier to
deliver your package. Our shipping rates are as follows: Up to and including $75.00=$4.95
Over $75.00=FREE SHIPPING!
Need your order in a hurry? Choose Priority at checkout. $9.30 for orders up to $100.00 and $15.95 for orders over $100.00.
We happily ship to Military Personnel stationed overseas.
Do you allow for local pickup? TOP
Absolutely! If you would like to pickup
your order, please indicate this by choosing “pickup” at checkout. We
will contact you to arrange a pickup time. Do you ship to Canada? TOP
Yes, we
ship via the USPS International Mail to Canadian addresses. All orders will be charged the $4.95 flat rate shipping fee or actual shipping charges, whichever is greater. You will be invoiced for any additional shipping charges via PayPal. Free shipping does not apply to Canadian orders.
All Canadian addresses will have an insurance option for an
additional fee. If you choose not to insure, it is at the customer's
discretion and the customer is responsible if the package is lost or
damaged in transit. The quoted delivery times are business days and do
not take into account any delays caused by customs. Shipping prices do
not take into account any duties that may or may not be due upon
receipt and these fees will be the responsibility of the customer. Priority shipping is available to Canadian addresses at a flat rate of $23. If you have any questions, please contact us.
What happens if my package is returned due to insufficient address? TOP
Unless
the mistake is ours, items that are returned to us due to insufficient
address will be charged the actual shipping amount required to reship
the package. Can I change my order once it is placed? TOP
Because
we use a rapid fulfillment system, changes and cancellations are not
permitted once an order is placed. If you have questions prior to
placing an order, please call us at 720-988-3725. If you decide that
you don't want an item that you ordered, you are always welcome to
return or exchange it. Do you accept exchanges/returns? TOP
We do accept exchanges and
returns within 30 days of purchase, provided that the merchandise is in
unused, unwashed, resalable condition. We recommend trying your new
diapers on over disposables to check the fit before washing. Please
contact us for instructions prior to sending your returns to us. The
purchaser is responsible for the price of shipping on returned items. If you received free shipping at the time of purchase, that will be deducted from your refund. Effective July 1, 2008, we will also charge a 10% restocking fee on all returned items. If you wish, you may request store credit instead of a refund, in which case the 10% fee will be waived.
Do you have a discount for referrals? TOP
Yes, refer
a friend to Denver Diaper Co. and we'll give you 5% off your next
purchase with us. Simply have your friend tell us you sent them. The
discount will be taken after the first purchase by the person you
referred. This offer cannot be combined with any other special offer
and does not apply to sale prices. How do your special offers work? TOP
All discounts for special offers are calculated pre-tax and pre-shipping charges, if applicable. Only one offer is permitted per purchase. Thank you! Do you recycle? TOP
To further preserve the environment, we reuse boxes and packing materials whenever possible. We hope you do the same! Do you offer gift wrapping? TOP
Yes! We offer free gift wrapping! Please place request in the comments at checkout. | 